Website customer service - where's my order:
Can't find it a retail store:
Talk to a real live human: 213.747.8885
We want you to be pleased with your purchase. We will gladly accept returns, no questions asked. Items must be unused, unworn or defective merchandise with all tags attached in their original form.
You will have up to 14 days from the date of receipt for a full refund of the product price and associated taxes, not including shipping. Shipping fees are non-refundable.
Returned items should be sent to:
1437 E 20th Street
Los Angeles, CA 90011
We strongly suggest you use a trackable method to send items. Should you use our return label, $6.95 will be deducted from your refund.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations. We are not able to accept returns of items purchased at one of our Retailers.
Items purchased at a SOCIALITE Retailer must be returned to the Retailer from which the product was purchased in accordance with their return policies. Sample sale items are not eligible for return or repair.
Please follow the process above to return an item. New items can be purchased via the website. We do not currently exchange items.
Orders are shipped Mon-Fri, excluding major holidays. Please allow up to 1-2 business days to process non-expedited orders.
Customers can choose ground or expedited delivery. Additional fees will be notated on the checkout depending on the service chosen.
SOCIALITE does not ship signature required. Customers are responsible to have someone available to receive items when shipped. SOCIALITE is not responsible for any lost or damaged items during the shipping process.
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
Shipping fees are non-refundable. The original shipping fee will be deducted from your refund.
Unless otherwise stated shipping promotions are for ground shipping only.
Delivers outside of the United States and delivered by Fedex International. Delivery charges do not cover any additional duties or fees that may be added at customs. These will need to be covered by the customer.
California Transparency in Supply Chains Act of 2010
SOCIALITE is dedicated to conducting business in a lawful and ethical manner; it is our expectation that our suppliers also conduct themselves in such a manner. Please be advised that we comply with the laws regarding slavery and human trafficking in the countries in which we are doing business and also require that our direct suppliers certify that they comply with such laws as well. Specifically, we have purchasing agreements or purchase order terms and conditions in place with all our direct suppliers requiring them to comply with the laws regarding slavery and human trafficking of the country or countries in which they are doing business.
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